Contact Us

We’re here to help with questions about Cartcoaster products, orders, shipping, returns, refunds, or other store-related matters.

For the fastest assistance, please include your order number when contacting us about an existing purchase.

Customer Support

Email: service@cartcoaster.com

Phone: (813) 613-9354

Business Information

Brand Name: Cartcoaster

Legal Business Name: NEXCART LLC

Business Address:
3034 Bonanza Dr
Lexington, KY 40509
United States

Shipping Service Area

Cartcoaster currently serves customers within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Order & Product Inquiries

If you are contacting us about an order, please provide your order number and the email address used when placing the order.

For damaged, defective, or incorrect items, please include a brief description of the issue and clear photos of the product and packaging when applicable.

For return requests, please contact us before sending any item back so we can provide the appropriate return instructions.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, U.S. public holidays, or periods of unusually high inquiry volume.

Additional Information

For more details about shipping, returns, refunds, and store terms, please review our:

Shipping Policy

Return & Refund Policy

Privacy Policy

Terms of Service

Thank you for choosing Cartcoaster.