Refund policy

Last Updated: August 24, 2026

Thank you for shopping with Cartcoaster. We want you to be satisfied with your purchase. This Return & Refund Policy explains our return eligibility, return process, return shipping costs, refunds, and how we handle damaged or incorrect items.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

Unused and in its original condition

Free from damage, stains, excessive wear, or signs of use

Returned with its original packaging and any accessories or components included with the product

Accompanied by proof of purchase or your Cartcoaster order information

Returns requested more than 30 days after delivery may not be accepted.

How to Request a Return

To request a return, please contact us at:

Email: service@cartcoaster.com

Please include your order number, the item you would like to return, and the reason for the return.

Do not send a product back before contacting us.

Once your return request has been reviewed and approved, we will provide you with return instructions and the applicable return mailing address.

Returns are accepted by mail only.

Products sent to us without prior return authorization may not be accepted.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service for customer-paid returns.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us before returning it. After we verify the issue, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Restocking Fee

Cartcoaster does not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us at service@cartcoaster.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

Once the issue has been reviewed, we may offer a replacement or refund, depending on the circumstances and product availability.

For confirmed damaged, defective, or incorrectly shipped items, customers will not be responsible for approved return shipping costs.

Non-Returnable Items

We may not accept returns for items that:

Have been used, damaged, altered, or modified after delivery

Are missing original packaging, accessories, or included components

Are returned more than 30 days after delivery

Were not purchased directly from Cartcoaster

Are returned without prior authorization

This does not affect returns involving products that arrived damaged, defective, or incorrect.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.

If the return is approved, the refund will be issued to your original payment method.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Original Shipping Charges

For returns caused by a change of mind or other customer-related reasons, any original shipping charges paid when placing the order are non-refundable.

If the return is caused by a confirmed damaged, defective, or incorrectly shipped item, we will provide an appropriate resolution and will not deduct applicable shipping charges from an approved refund.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, design, or variation, you may return the eligible item according to this policy and place a new order.

If the item you received is damaged, defective, or incorrect, please contact us before placing another order so we can assist you.

Refunds for Orders Paid with Free Shipping

If your original order qualified for free shipping, there is no original shipping charge to deduct from an approved refund.

For customer-remorse returns, you remain responsible for the cost of shipping the product back to us.

Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds, please first check with your bank, credit card provider, or payment provider.

Processing times can vary depending on the financial institution.

If you still have questions after contacting your payment provider, please email us at service@cartcoaster.com.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at service@cartcoaster.com.

We will make reasonable efforts to cancel the order before it enters processing or ships. However, cancellation cannot be guaranteed once an order has been processed or handed over to the shipping carrier.

If the order has already shipped, you may request a return after receiving it, subject to this Return & Refund Policy.