FAQs

Frequently Asked Questions

Find answers to common questions about Cartcoaster products, orders, shipping, returns, refunds, and customer support.

About Cartcoaster

What is Cartcoaster?

Cartcoaster is a home and tabletop accessories brand operated by NEXCART LLC, a limited liability company registered in Kentucky, United States.

We focus on practical and decorative products for everyday home use, including diatomaceous earth coasters and related tabletop accessories.

Where does Cartcoaster sell and ship?

Cartcoaster currently serves customers within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Who operates Cartcoaster?

Cartcoaster is operated by:

Legal Business Name: NEXCART LLC

Business Address:
3034 Bonanza Dr
Lexington, KY 40509
United States

Email: service@cartcoaster.com

Phone: (813) 613-9354

Products

What products does Cartcoaster offer?

Cartcoaster offers practical and decorative tabletop accessories designed for everyday use.

Our current collection includes diatomaceous earth coasters in a variety of colors, patterns, and styles suitable for coffee cups, tea cups, mugs, glasses, and other drinkware.

Please refer to each product page for specific information about materials, dimensions, patterns, package contents, and care instructions.

What are your coasters made from?

Many of our current coaster designs are made from diatomaceous earth.

Please check the individual product page before purchasing, as materials and specifications may vary between products.

What can I use the coasters for?

Our coasters are suitable for use with common drinkware such as coffee cups, tea cups, mugs, and glasses.

They can be placed on desks, dining tables, coffee tables, bathroom counters, vanities, and other suitable flat surfaces.

Are your coasters absorbent?

Diatomaceous earth coasters are designed to help absorb moisture from the bottom of cups and drinkware.

Absorption performance may vary depending on use, moisture level, and the condition of the coaster.

Why is there a small amount of powder on the coaster when I open the package?

A small amount of surface powder may sometimes be present due to the characteristics of the material.

This is generally normal. You may gently rinse the coaster with clean water and allow it to dry completely before use.

What should I do if the coaster becomes less absorbent?

If moisture absorption becomes weaker over time, place the coaster in a dry and well-ventilated area and allow it to dry completely before using it again.

For light stains or surface marks, follow the care instructions provided on the applicable product page.

Will the product color look exactly the same as the photos?

We make reasonable efforts to display our products accurately.

However, actual colors may vary slightly due to lighting, photography, manufacturing variations, and individual screen or device settings.

Please review the product images and description carefully before placing your order.

Orders

How do I place an order?

Select the product you would like to purchase, choose any available options, add the item to your cart, and proceed through checkout.

Please review your product selection, shipping address, and order details before submitting payment.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at service@cartcoaster.com.

We will make reasonable efforts to assist before the order enters processing or ships.

However, changes or cancellations cannot be guaranteed once the order has been processed or handed over to the shipping carrier.

What currency are your prices shown in?

Prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.

Will I be charged sales tax?

Applicable sales tax may be calculated at checkout where required by law.

Any applicable amount will be shown before you complete your purchase.

Shipping

How much does shipping cost?

Our standard shipping rates are:

Orders of $30 USD or more: Free Standard Shipping

Orders under $30 USD: $5 USD Flat-Rate Standard Shipping

The applicable shipping charge will be displayed at checkout.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or U.S. public holidays.

How long does shipping take?

Standard shipping typically takes 3–5 business days after the order has been processed.

The estimated total delivery time is approximately 4–8 business days after payment confirmation.

Delivery times are estimates and may vary because of carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control.

How can I track my order?

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier's tracking system to update after tracking information is issued.

What should I do if I entered the wrong shipping address?

We will make reasonable efforts to update your address before the order ships, but we cannot guarantee changes once the order has entered processing or has been handed to the carrier.

What should I do if my package is delayed?

If your order appears to be significantly delayed, contact us at service@cartcoaster.com and provide your order number.

We will review the available tracking information and assist you with the next steps.

Returns & Refunds

What is your return period?

Eligible products may be returned within 30 days of delivery.

The item must generally be unused, in its original condition, and returned with its original packaging and included components.

How do I request a return?

Please provide your order number, the item you would like to return, and the reason for the return.

Once your request has been reviewed, we will provide the applicable return instructions.

How are returns sent?

Returns are accepted by mail only after prior authorization.

Please do not send a product back without first contacting us.

Who pays for return shipping?

For returns caused by a change of mind, ordering the wrong item, or another customer-related reason, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly shipped items, Cartcoaster will cover approved return shipping costs when a return is required.

Do you charge a restocking fee?

No. Cartcoaster does not charge a restocking fee for eligible returns.

How long does it take to receive a refund?

Once an eligible return has been received and inspected, approved refunds are generally processed within 5–10 business days.

Refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Are original shipping charges refundable?

For customer-remorse returns, original shipping charges are generally non-refundable.

If your order qualified for free shipping, there is no original shipping charge to deduct.

For confirmed damaged, defective, or incorrectly shipped items, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Do you offer exchanges?

We do not currently offer direct exchanges.

If you would like a different product or design, you may return an eligible item according to our Return & Refund Policy and place a new order.

Damaged or Incorrect Orders

What should I do if my item arrives damaged or defective?

Please contact us at service@cartcoaster.com as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

We will review the information and provide an appropriate resolution.

What if I received the wrong product?

If we confirm that the incorrect product was shipped, we will assist you with the appropriate next steps.

Customer Support

How can I contact Cartcoaster?

You can contact us using the following information:

Brand: Cartcoaster

Legal Business Name: NEXCART LLC

Email: service@cartcoaster.com

Phone: (813) 613-9354

Business Address:
3034 Bonanza Dr
Lexington, KY 40509
United States

Where can I find your store policies?

You can find our current policies through the links provided on our website, including:

Shipping Policy

Return & Refund Policy

Please review the applicable policy for complete details before placing an order or requesting a return.